Frequently Asked Questions
Everything you need to know about shopping with Nutshell Stores.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer international shipping?
Currently, Nutshell Stores ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home purchases.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber and reclaimed materials to ensure a minimal environmental footprint.